Categories

Viber

Viber

The settings below are related to the Viber app.

Installation

  • From Settings > Apps, click Viber to deactivate the app. The app is already active.
  • Create the bot at https://partners.viber.com/account/create-bot-account.
  • Copy the token and paste it into ChatBot > Viber > Token, then click Synchronize now. Your website must use HTTPS (SSL certificate), HTTP is not supported.
  • You're done. All messages sent to your Viber bot will appear in the conversation admin area of ChatBot.

More information

  • ChatBot rich messages are automatically converted to Viber rich messages when possible, otherwise they are removed from the message.
  • Viber conversations and messages are compatible with routing and queue.
  • The chatbot is supported. The human takeover feature is supported.
  • The supported AI features include language detetction, spelling correction, multilingual via translation, Google search.
  • The follow-up message is supported, but the message is always sent, also if an agent replies.
  • The offline message is supported, but the timetable is not sent.