If the delay is not set, a dynamic time interval is utilized and it is determined as follows:
If Settings > Miscellaneous > Office hours
is configured, and the current time falls within the defined office
hours, or if at least one agent is online,
then the delay will be set to 15
seconds. In all other cases, the delay will be set to 5 seconds.
Follow-up messages are sent a maximum of once every 24 hours.
If the user provides an email address and the newsletter feature is enabled, the email address will be subscribed.
The follow-up message is sent only to users without email address.
If the chatbot's human takeover feature is activated, the follow-up message is only sent during human takeover.