Merge fields are strings replaced by external values when used. Merge fields can be used in any message or automated message, including chatbot messages.
| Code | Description |
|---|---|
{user_name}
|
Full name of the active user. |
{user_email}
|
Email of the active user. |
{agent_name}
|
Full name of the active agent. |
{agent_email}
|
Email of the active agent. |