Offline message

Notify the user when their message is sent outside of the scheduled office hours or all agents are offline.

• Text formatting is supported.
• Merge fields are supported.
• To learn more about the office hours option, please click here.
• The offline message is sent to the same user maximum 1 time per hour.
• If the chatbot's human takeover feature is activated, the offline message is only sent during human takeover.
• If you or any other agent is online using Slack, the offline message will not be sent.