Make sure to enable Settings > Privacy > Messages > Connected tools - Allow access from your Instagram mobile app.
Make sure your Instagram
account is not setup as a professional account, it must be a business
account.
Go to Meta Business Suite, select your account, and go to Users > People. Under Instagram account click Manage and make sure to enable all the permissions.
If you don't receive Facebook
Messenger messages, make sure that the Facebook page does not send
automated replies, such as the welcome message.
In case you encounter duplicated
messages or an ongoing chat cycle between the chatbot and Instagram
messages, you are facing a problem due to the presence of two ChatBot
installations or
ChatBot Cloud accounts that are both
synchronized with the same Instagram account.
To resolve this, access the second
ChatBot admin area, navigate to Settings > Messenger > Facebook pages, remove the Instagram ID value and save the changes.
Every ChatBot user has only 1 Facebook and Instagram conversation.
ChatBot rich messages are automatically converted to Facebook rich messages when possible, some part of the rich message could be removed or changed.
Only private Facebook messages will
get sent to your team inbox. If someone posts a Facebook message on your
wall it won't appear in your team inbox.
When someone sends a message to your
company Facebook page or Instagram account they will get designated as a
lead in ChatBot.
You'll only be able to see the
user's Facebook or Instagram name and profile picture.
Messenger conversations and messages are compatible with routing and queue.
The chatbot is supported. The human takeover feature is supported.
The supported AI features include language detetction, spelling correction, multilingual via translation, Google search.
If the chatbot is enabled, it is
necessary to deactivate any automatic replies on Facebook Messenger,
such as the welcome message.
The follow-up message is supported, but the message is always sent, also if an agent replies.
The offline message is supported, but the timetable is not sent.
Only 1 Facebook account can be
synchronized, to link pages from multiple Facebook accounts, the account
synchronized in ChatBot must be an admin of all Facebook pages of the
other Facebook accounts.
Using this integration of Instagram and Facebook Messenger comes at no additional cost.
If the message exceeds 1000
characters, only the initial 1000 characters will be transmitted due to
the character limit.
Only new messages, sent after the
synchronization, will be synchronized, the old ones will not be
imported.
