Subscribe message

If no agents respond within the specified time interval, a message will be sent to request the user's details, such as their email.

• Text formatting is supported.
• Merge fields are supported.
• If the user provides an email address and the newsletter feature is enabled, the email address will be subscribed.
• The subscribe message is sent only to users without email address.
• If the chatbot's human takeover feature is activated, the offline message is only sent during human takeover.