See information about most OpenAI settings here.
This features allow you to use your own GPTs (assistants) created at https://platform.openai.com/assistants. The assistant is used only for the chatbot, and smart replies, not for the message rewriting and other features. If you are using the cloud version you have to set Settings > Artificial Intelligence > OpenAI > Sync mode to Manual and use your own API key.
The OpenAI chatbot feature functions similarly to Dialogflow, providing automated responses to user messages. Select the Chatbot mode setting to specify the questions that the chatbot is capable of responding to. Utilize the human takeover feature to enable the chatbot to redirect the chat to a human agent as necessary.
The fallback message is sent when OpenAI is unable to understand the user question. If the Dialogflow chatbot is enabled, the fallback message will be turned off and the Dialogflow chatbot's fallback message will be utilized instead.
The prompt instructs OpenAI on how to respond by providing relevant information that can be utilized to answer user inquiries. To comprehend the process, refer to the example prompts listed below.
If you choose to activate the human takeover feature, you need to tell OpenAI to respond with I don't know if it is unable to provide an answer to the user's question. You should always include the following text in the prompt: Respond "I don't know", if not sure about the answer.
This prompt instructs OpenAI on how to rewrite a message when the Message rewrite button is active. This prompt should be in English. ChatBot automatically add the following text when required: and use the user langauge, add greetings.
Replies from the training sources can be utilized with the prompt feature as they are compatible.
This feature automatically fix any spelling mistakes in the agent's message.
This feature allow to enable the Smart Reply feature also if the chatbot is not active. If the chatbot is active the Smart Reply feature will use OpenAI automatically.
In the case where Dialogflow is unable to find the appropriate response to the user's message, this function verifies if there are any spelling errors. If any such errors exist, Dialogflow is prompted again with the correctly spelled version of the message for an accurate response. Although it has a higher priority, this feature can still work together with the Google Search spelling correction feature.
This feature adds a button to the text field of the conversation area, click on it to rewrite your message and make it more friendly and professional. Greetings will be added automatically if there is no previous agent messages. If your language is not English, you have to edit your agent/admin profile and set the correct language.
When this option is active, audio messages will be converted to written text.
When this option is active, the response will automatically include the links to the sources and training data used for generating the answer.
When this option is active, you will see a menu in the notes panel. The menu enables the automatic extraction of specific information from the user's messages.
ChatBot allows you to adjust various OpenAI parameters such as temperature and logit_bias, for more details visit https://platform.openai.com/docs/api-reference/completions/create. Don't set any values if you don't know what these parameters do or OpenAI may stop working.
The Logit bias parameter must be JSON string and the keys must be strings, for example: {"2435":-100, "640":-100}.
When this option is active, OpenAI will generate new user expressions in real time when you open the chatbot training window.
When you click the button Generate user expressions, openAI will update your Dialogflow agent and generate new user expressions for each Intent.
See information about most OpenAI settings here.
This features allow you to use your own GPTs (assistants) created at https://platform.openai.com/assistants. The assistant is used only for the chatbot, and smart replies, not for the message rewriting and other features. If you are using the cloud version you have to set Settings > Artificial Intelligence > OpenAI > Sync mode to Manual and use your own API key.
The OpenAI chatbot feature functions similarly to Dialogflow, providing automated responses to user messages. Select the Chatbot mode setting to specify the questions that the chatbot is capable of responding to. Utilize the human takeover feature to enable the chatbot to redirect the chat to a human agent as necessary.
The fallback message is sent when OpenAI is unable to understand the user question. If the Dialogflow chatbot is enabled, the fallback message will be turned off and the Dialogflow chatbot's fallback message will be utilized instead.
The prompt instructs OpenAI on how to respond by providing relevant information that can be utilized to answer user inquiries. To comprehend the process, refer to the example prompts listed below.
If you choose to activate the human takeover feature, you need to tell OpenAI to respond with I don't know if it is unable to provide an answer to the user's question. You should always include the following text in the prompt: Respond "I don't know", if not sure about the answer.
This prompt instructs OpenAI on how to rewrite a message when the Message rewrite button is active. This prompt should be in English. ChatBot automatically add the following text when required: and use the user langauge, add greetings.
Replies from the training sources can be utilized with the prompt feature as they are compatible.
This feature automatically fix any spelling mistakes in the agent's message.
This feature allow to enable the Smart Reply feature also if the chatbot is not active. If the chatbot is active the Smart Reply feature will use OpenAI automatically.
In the case where Dialogflow is unable to find the appropriate response to the user's message, this function verifies if there are any spelling errors. If any such errors exist, Dialogflow is prompted again with the correctly spelled version of the message for an accurate response. Although it has a higher priority, this feature can still work together with the Google Search spelling correction feature.
This feature adds a button to the text field of the conversation area, click on it to rewrite your message and make it more friendly and professional. Greetings will be added automatically if there is no previous agent messages. If your language is not English, you have to edit your agent/admin profile and set the correct language.
When this option is active, audio messages will be converted to written text.
When this option is active, the response will automatically include the links to the sources and training data used for generating the answer.
When this option is active, you will see a menu in the notes panel. The menu enables the automatic extraction of specific information from the user's messages.
ChatBot allows you to adjust various OpenAI parameters such as temperature and logit_bias, for more details visit https://platform.openai.com/docs/api-reference/completions/create. Don't set any values if you don't know what these parameters do or OpenAI may stop working.
The Logit bias parameter must be JSON string and the keys must be strings, for example: {"2435":-100, "640":-100}.
When this option is active, OpenAI will generate new user expressions in real time when you open the chatbot training window.
When you click the button Generate user expressions, openAI will update your Dialogflow agent and generate new user expressions for each Intent.