It will require some time for your
chatbot to consistently provide correct answers to all questions.
To improve its performance, you and
your human agents should continuously train the chatbot by incorporating
new question variations and Intents.
This approach will effectively
enhance the capabilities of your chatbot.
Agents can add new Intents and
chatbot responses, and add new training phrases to existing intents on
the fly from the admin area by moving the
mouse cursor over a message and
clicking the Dialogflow Intent icon.
Enable Settings > Artificial Intelligence > OpenAI > Generate user expressions
to automatically add variations of the question and to rewrite the
answer.
New Intents will contain also the
responses, while the update of existing intents will add new training
phrases only, but not new chatbot responses.
If you're using Dialogflow CX, the
chatbot responses will be added to the latest flow used in the
conversation if any, otherwise to the start flow.
If the chatbot is replying with the wrong intents, go to Dialogflow Console > chatbot Settings > ML Settings, and set the ML CLASSIFICATION THRESHOLD to a larger number, such as 0.6.
Also check the Intent detection confidence.