If you want to send only the latest
user message and prevent all previous conversation messages from being
sent to OpenAI, you can select the option Omit previous messages.
If OpenAI is unable to reply after a
few user messages, you can try checking this option and attempting
again.
If Dialogflow is active, the OpenAI
query is performed only if the chatbot does not know the answer to the
user's question and if the length of the user's message is greater than 4
characters.
The following settings are compatible with OpenAI:
Smart reply, Human takeover, Disable for the tickets area, Disable during office hours, Bot response delay, Reply to user emails, Reply to user text messages.
The following Google settings are compatible with OpenAI:
Multilingual, Multilingual via translation, Automatic translation, Language detection
If a human takes control, the OpenAI
chatbot is deactivated, and is remains deactivated also if the agent
goes offline.
The Dialogflow chatbot continues to
function whenever necessary.
The default model is gpt-3.5-turbo.
OpenAI supports the use of voice messages through speech recognition.