The settings below are related to the Zendesk App.
Installation
Get the domain from the URL of your Zendesk admin area, copy the first part of the URL: https://domain.zendesk.com/. For example, the domain of https://ChatBot.zendesk.com/agent/get-started/ticketing-system/ticketing-intro is ChatBot.
Get the API key from Left menu > Admin > Channels > API > Settings. Click Add API token.
The email is your Zendesk account email.
More information
Tickets converted by ChatBot are
automatically synchronized when new messages are sent and received in
ChatBot , and they are linked to an existing Zendesk user if any,
otherwise a new Zendesk user is created.
ChatBot links Zendesk users to ChatBot users via email or phone number.
