Configure the Webhook by entering the Webhook URL and the Client token and save the changes, get the values from ChatBot > Settings > Business Messages > Synchronization.
Click Service account from the left menu and create a new key, download the key and open it with a text editor such as Notepad, copy private_key, client_email, and paste the values in ChatBot > Settings > Business Messages > Synchronization.
To test your agent visit https://business-communications.cloud.google.com/console, click your brand to enter your brand Overview area, under Agent information > Agent test URLs click on the button suitable for your mobile device and open the link from your mobile device.
To create a live agent for a real
location on Google Maps, open your partner account, create a new agent,
add Google Maps locations from Left menu > Locations, complete all other information prompts and then verify and launch the agent from Left menu > Verify and Left menu > Launch.
More information
The values of chips, buttons and
select rich messages must have a maximum of 25 characters, and the
maximum 13 values are allowed.
Avatar image must be a JPG image of 1024x1024px with a maximum size of 50KB.
Get the Place ID of your locations from the Locations page of the Business Communications Console.
The chatbot is supported. The human takeover feature is supported.
The supported AI features include language detetction, spelling correction, multilingual via translation, Google search.