You cannot send a WhatsApp message
to a user who has sent you a message more than 24 hours ago or has never
messaged you before.
WhatsApp prohibits this action.
Instead, you must use a WhatsApp template or send an text message.
If you encounter an "Error message: Re-engagement," it indicates this situation.
If you does not receive WhatsApp
messages make sure you are not assigning the WhatsApp conversations to a
department and that the WhatsApp number used for testing is not a phone
number of a ChatBot admin or agent.
Also, make sure you setup correctly
the WhatsApp webhook URL.
If you can not send messages, an
error should appear in the admin area when you try to send a message to
the user.
We cannot provide support for Twilio
or 360dialog configuration, including all related issues.
We cannot provide support in getting
your WhatsApp account or WhatsApp message template approved.
WhatsApp conversations and messages are compatible with routing and queue.
If you are testing with the sandbox
and after 72 hours you can no longer send messages to your phone number
you must link again your phone number to your sandbox.
You can send rich messages
to WhatsApp.
If you send chips, buttons or select
rich messages, with more than 3 options, you can use the whatsapp="Your menu text" shortcode attribute to set the text of the WhatsApp message menu.
The follow-up message is supported, but the message is always sent, also if an agent replies.
The offline message is supported, but the timetable is not sent.
The chatbot is supported. The human takeover feature is also supported.
To enable the Dialogflow chatbot support for audio messages, activate Settings > Artificial Intelligence > OpenAI > Speech recognition
The supported AI features include language detetction, spelling correction, multilingual via translation, Google search.